Refund policy

Refund and Return Policy

PEPCOPPER wants product, price, shipping, return, and support information to be clear before purchase. If you need help with an order, contact us at support@pepcopper.com or by phone/WhatsApp at 996364281.

Return window

You may request a return within 7 calendar days after receiving your order. For customers located in the European Union, the applicable cooling-off period is 14 calendar days after receipt, when required by law.

Return conditions

To be eligible for a return, the item must be unused, in its original packaging, with tags, seals, and accessories when applicable, and with proof of purchase.

For hygiene and safety reasons, personal care products, cosmetics, skincare products, serums, creams, cosmetic powders, and similar items cannot be returned if they are opened, used, unsealed, or tampered with, except when the item is defective, damaged in transit, or incorrect.

How to request a return

Email support@pepcopper.com with your order number, full name, reason for the request, and photos of the item/packaging if the product arrived damaged, defective, or incorrect. We will reply with the applicable return or resolution instructions.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or different from what you ordered, contact us immediately so we can review the case and make it right.

Return shipping costs

When a return is requested due to change of mind or withdrawal, return shipping costs may be the customer's responsibility. When the issue is caused by a defect, shipping damage, or an incorrect item, we will review the case and provide the appropriate instructions.

Exchanges

The fastest way to exchange an item is to request a return for the item received. Once the return is approved, you may place a new order for the desired item.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved. Approved refunds are processed to the original payment method within up to 10 business days. Your bank, card issuer, or payment provider may take additional time to post the refund.